No-one left behind: Supporting people with complex needs on universal credit
Article
Navigating the benefits system and the bureaucracy within it can be demanding for those who rely on it. It is not simply a case of ‘signing on’ and receiving a payment; there are significant strings attached.
The conditions claimants must meet are supposed to be tailored to the circumstances of the individual. In making decisions, work coaches and other decision-makers are required to exercise discretion: working within the guidance, but ultimately applying their own judgement about what is an appropriate course of action given the circumstances of the person in front of them.
This paper examines the role of discretion as exercised by work coaches at Jobcentre Pluses in the experience of people claiming universal credit who are out of work. It forms part of IPPR’s research programme exploring the future of the UK welfare state.
Related items
Taking stock: Counting the economic costs of alcohol harm
Alcohol consumption across the UK is increasing. Government and employers must act to address the health risks.A people-focussed future for transport in England
Our findings from three roundtables on the impact of transport in people’s lives and the priorities for change.Progressive renewal: The Global Progress Action Summit
A quarter of the way through this century, change is in the air. Everyone, everywhere, seemingly all at once, wants out of the status quo.