Personalisation - tailored support offered to help people (back) into work - has become a dominant feature of many welfare regimes around the world. The role of the personal adviser is an important aspect of offering more flexible, tailored support into work. While the language may differ from country to country, the challenges that many governments face, such as reducing their welfare bills and improving cost effectiveness, are similar, as is the move towards a focus on getting people into decent jobs that they then retain.
These essays strengthen the case for citizen-centred welfare. They provide both advice and warnings to the UK's coalition government and providers across different sectors as to how to make a single work programme cost-effective and responsive to citizens' needs.
The contributors also raise important questions over how a diverse customer base will be supported, how to ensure that innovative approaches will not be squeezed out, and where jobs might come from in the future.
Snakes and ladders: Tackling precarity in social security and employment supportAcross the country, people are trying to make ends meet, build financial security and pursue their aspirations. But, in a vicious cycle of snakes and ladders, many are being pulled down into poverty.
Making markets: The City's role in industrial strategyTo tackle climate change, we need a significant increase in public and private capital investment.
Broken hearted: A spotlight paper on cardiovascular diseaseProgress on cardiovascular disease was a significant driver of better health and prosperity in the latter half of the 20th century, however progress has recently stalled – with indications it may be in reverse.