Open justice: Empowering victims through data and technology

Article

Digital technology has already transformed the way we live and work. This paper explores the implications of these changes for how the criminal justice system serves the victims of crime.

First, it shows how this ubiquitous digital environment has the potential to make public services such as the criminal justice agencies more accountable, participatory, collaborative, accessible, responsive and efficient. Second, it assesses the degree to which such technologies have so far been utilised within the criminal justice system and reports what victims think of them. It finds that poor communication is a major driver of dissatisfaction among victims, and it is critical to improving the quality of the service they receive.

Third, it makes a number of recommendations for policymakers, the police and the courts, including:

  • a crime-tracking app to enable all victims in their area to follow their case through the system
  • interactive crime maps that display real-time information
  • increased referral of victims to online peer support networks
  • publication online of case judgments and transcripts by the courts.

Related items

  1. View of Bank of England, Royal Exchange, and Duke of Wellington equestrian statue (1844) with skyscrapers and construction in background.

    Navigating in the fog: Why the OBR should hold its nerve on the productivity forecast

    The fiscal watchdog is under pressure to downgrade its forecast, costing the chancellor billions – but this would be premature.
  2. A busy bus full of people of all ages. An older couple smile at a younger woman with a baby in a pushchair

    Everyday concerns: What people want from transport

    Transport has a key role to play in achieving the UK government's missions and improving lives. 
  3. An unrecognisable woman playing a slot machine in a social club

    Reforming gambling taxation: How to lift half a million children out of poverty

    A key priority for the government’s upcoming child poverty strategy should be to remove the two-child limit and scrap the household benefit cap.